Jonathan Pilande

21 Nashua Drive l Marlboro, NJ 07746 l (732) 925-1437 l puthun1125@gmail.com

Looking for Remote/Remote/Remote position, since I had knee surgery

Highly motivated, positive, and dedicated individual interested in a full time position in a growth minded company that offers a progressive future and rewards hard work. Seek a position that allows utilization of my unique skills. Ability to work alone as an individual contributor, and as a participant in a team environment

 

Community Telecom Corp.                                                                                   (February 2008 – Present)

Network Provisioner

 

·         Working with Field Operations and creating trouble tickets for the Network Operations team.

·         Experience with ETTCS (Ethernet to cell site) deployment. Working with LEC and Field Ops to troubleshoot and manage the installation/provisioning/testing of equipment at different cell sites in the North/South East .

·         Remotely testing ETTCS using REACT/NetAnalyst.

·         Monitored customer circuits and creating tickets for major or minor troubles.

·         Expert in TL1 command provisioning for adding cross connects.

·         Order tracking, validating engineering, documenting and publishing daily reports.

·         Experienced in Testing T1's from end to end, able to troubleshoot issues with CFA (Circuit    

Facility  Assignments). Worked with different departments to get DACS information updated.

·         Coordinating with internal and external interfaces to complete the test and turn-up

·         Worked on special projects handed by manager.

·         Worked in a 24/7 NOC environment.

·         Part of the rifle shot project (Managed telemetry, provisioning and testing of wireless equipment into network) 8 month project cutting over DS1, DS3 from a bankrupt company.

·         Able to tested T1, T3, channel banks circuits and provisioning circuits for turn-up.

·         Opened troubles tickets with LEC and followed up to resolve troubles.

·         Able to work in a team environment.

·         Experienced in testing OC-48, Node B equipment (Nortel, Ericsson), Titan 5500, 1671,1677

·         Experience using TL1 commands to enter, delete Xconn and provision different Dacs ports.

·         Experience with Granite, Xng, CLR, Triage, NRM,

·         Experienced working with Offshore team to trouble shoot cell site issues.

·         Experienced with provisioning 3G/4G equipment.

 

Vector Group             

Design Engineer                                                                                                      (June 2006 – September 2008)

·         Testing/provisioning OC-03, OC-12, OC-48 Lucent equipment using GUI Interface.

·         Verifying system provisioning on customer’s phone using Lucent 5 ESS, SMSC, Motorola EMX, and Nortel DMS switch

·         Responsible for providing second-level technical support to Wireless Data ,voice customers and the Wireless Data Technical Support (WDTS) Team

·         Verifying system provisioning on customer’s phone using Lucent 5 ESS, SMSC, Motorola EMX, and Nortel DMS switch

·         Troubleshooting call-processing problems. Performing call trace and simulate trouble scenarios through interfaces to network elements in an attempt to isolate, identify and resolve customer’s

·         Services supported include, Circuit Switched Data, SMS, , Picture Messaging, Mobile Web, PTT, Mobile IP, Mobile Office, BREW,

·         Using SOA for Local number portability (LNP) verification / LERG local exchange routing guide

·         Working with Long distance carriers for proper call routing for Wireless and Landlines calls

·         Removing and verifying customer  SMS informations via MR and Lucent SMSC

·         Remedy Trouble ticket testing / duplicating customers’ problems for resolution

·         Phone contact with customer to make sure that  customer’s issue does not become a reoccurring issue / updating customer mobile phone numbers/ Xing circuit verification per

 

 

 

 

Denco Distributors Inc.                                                                                    (May 2007 – November 2007)

Sales Representative

-          Required to learn information about all types of vacuums and cleaning products and show customers through in-home-demonstrations the value of the product (Kirby vacuum).

-          Was expected to create appointments and show initiative; also had to be friendly and polite to customers through customer service.

 

 

·         Rutgers University, New Brunswick, NJ

Bachelor of Arts, December 2010

Major: Communication              GPA: 3.0

-Media studies, technology, social networking, and public relations.